Description

We are seeking a talented individual to join our Client Service and Sales Specialist team at Mercer. This role will be based Fully Remote. This position offers an exciting opportunity to be a vital part of a dynamic team, providing first line service to North American prospects and clients while contributing to revenue growth and client satisfaction.

We will count on you to:

• Convert active leads into sales and solicit participation for compensation and benefit surveys.
• Respond to inbound calls, emails, and chat inquiries, which may require deviation from standard screens, scripts, and procedures.
• Conduct needs-based assessments to identify the right products and/or solutions for clients and prospects.
• Leverage internal connections and resources to provide answers and resolve client issues.
• Process client and product order information.
• Demonstrate Mercer proprietary systems to end-users (clients).

What you need to have:

• Bachelor's degree preferred, or an Associate's degree with 3+ years of experience in a corporate environment.
• Exceptional customer service skills.
• Tech-Savvy - ability to learn and navigate multiple platforms.
• Excellent organizational, time management, verbal, written, interpersonal, and business communication skills.
• Ability to work a consistent schedule of 9:00 AM-6:00 PM CST.

What makes you stand out:

• Strong critical thinking and analytical skills.
• Ability to build rapport across all levels of the organization.
• Sales experience.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your wellbeing.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

The applicable base salary range for this role is $44,800 to $89,500.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until: March 31, 2026