Description

Overview

The Club Manager is a key leadership role within the club, typically reporting to the General Manager but may serve as the highest-ranking position in some clubs. This role is responsible for the operations of multiple departments, ensuring that each area functions efficiently to maintain club standards and enhance the member experience. The Club Manager manages a wide range of operational duties and may also assume specific departmental head responsibilities when necessary. The Club Manager is essential in driving the club's success, fostering a positive culture, and upholding excellence in service and operational standards.

Experience Required

Required
- A high school diploma or equivalent.
- A minimum of 3 years of experience in club management, hospitality, or a related field.
- A minimum of 1 year of experience managing budgets and the ability to make sound judgments in expense allocation to impact profitability.

Preferred
- A Bachelor's degree or equivalent.
- Preferred certifications include Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification.
- Skilled in handling highly confidential information, such as member and employee data.
- Proficient in computer use and spreadsheet software.
- Strong communication and leadership skills are essential.

Essential Responsibilities

- Collaborate with the General Manager, if applicable, to prepare and manage the annual financial budget, utilizing forecasting, cost controls, labor management, and revenue; generating programs to achieve financial goals.
- Collaborate with department heads to provide guidance on operational matters across key areas, including Agronomy, Facilities, Fitness & Wellness, Food & Beverage, Golf Operations, Member Experience, and Sales.
- Lead the recruitment, selection, training, development, and performance management of employees, ensuring the relationships between value, service, and member satisfaction.
- Oversee scheduling and budgeting of labor costs, ensuring accurate time reporting and adherence to time management policies.
- Attend and lead department head staff meetings and sales meetings, providing direction and input on operational matters.
- Assume responsibilities of the department head, such as a Food & Beverage (F&B) Director, including managing the department's daily operations, in clubs where the department head is not present.
- Partner with the Membership and Private Events sales teams to support the development of sales strategies and plans, including promoting a strong sales culture.
- Promote the club and maintain high levels of professionalism while providing quality service to members and guests.
- Work closely with the Member Experience team to transform member needs into dynamic club programming by designing and coordinating social events and developing the club's annual event calendar. Regularly review and update the calendar to enhance member retention and engagement.
- Communicate effectively with members on both group and individual levels to ensure their expectations are met and exceeded.
- Promote exceptional service by reinforcing the 3-steps of service delivering warm welcomes, creating memorable moments, and providing fond farewells.
- Be visible in the club during peak hours, actively engaging with members and guests to enhance their experience.

Benefits

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and-and if you're in a non-exempt role-hours worked.

While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:
- Medical, dental, and vision coverage
- Life insurance
- Short-term and long-term disability insurance
- 401(k) retirement savings plan
- Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)