Description

NetPlanner Systems, Inc.

Inside Sales / Customer Service Representative

This role is responsible for managing inbound inquiries, generating quotes, processing orders, and supporting the outside sales team to drive revenue growth. The ideal candidate will have a strong understanding of low voltage products (e.g., structured cabling, access control, fire alarm, AV systems) and a passion for delivering exceptional customer service. 

Responsibilities

Respond to customer inquiries via phone and email, providing product information, pricing, and availability

Prepare and follow up on quotations, ensuring accuracy and timely delivery

Process sales orders and coordinate with fulfillment teams to ensure on-time delivery

Identify upselling opportunities and suggest complementary products based on customer needs

Collaborate with outside sales representatives to support account growth and customer retention

Maintain accurate records of customer interactions, quotes, and order history in CRM systems

Monitor inventory levels and communicate stock-outs or delays to customers

Stay informed on industry trends, competitive products, and pricing strategies

Assist with walk-throughs, surveys, and technical documentation when needed

Adhere to all company safety requirements.

Perform other duties as may be assigned.

Regular and prompt attendance and punctuality.

Working long hours may be required to meet business needs and is considered an essential function of this position. 

Required Skills/Qualifications

Excellent communication and interpersonal skills

Proficiency in Microsoft Office and CRM platforms (e.g., Salesforce, HubSpot)

Ability to multitask and manage competing priorities in a fast-paced environment

Detail-oriented with strong organizational and problem-solving skills

Comfortable working independently and as part of a collaborative team.

Education and Experience Requirements

High school diploma or equivalent required; associate or bachelor's degree preferred 2+ years of experience in inside sales

Strong knowledge of low voltage systems and components (e.g., Cat6 cabling, PoE devices, control panels) 

Company Conformance Statement

Deliver high-quality work within assigned deadlines, whether under direct supervision or independently.

Maintain professional interactions with all employees, customers, suppliers, vendors, and other stakeholders.

Contribute effectively as a team member on all assignments.

Work independently while recognizing the importance of communication and coordination with other team members, departments, or organizations.

Establish and uphold a reputation for consistent and punctual attendance.

Ensure compliance with established guidelines for criminal background checks and Motor

Vehicle Record (MVR) checks and maintain this compliance consistently.

Equal Employment Employer Statement

• NetPlanner Systems, Inc., is an equal opportunity employer and is committed to providing a workplace
• free from harassment and discrimination. We celebrate the unique differences of our employees
• because that is what drives curiosity, innovation, and the success of our business. We do not
• discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender
• identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status,
• genetic information, political affiliation, or any other status protected by the laws or regulations in the
• locations where we operate. Accommodations are available for applicants with disabilities.

Join Our TeamJoin a team that invests in you! ESOP ownership, 401(k) match, medical & dental coverage, paid time off, holiday pay, and more. We're an Equal Opportunity Employer and federal contractor committed to fair, merit-based hiring. Apply today!

 

PI280598008