Description

Summary

The Outlets Manager is a platform to join our highly skilled and recognized team. This role can afford you the possibility to grow and advance within the company. You will be part of a rock-star team and hotel that was recognized as a 2025 Best Places to Work - Large Companies in North Texas!

This leader is r esponsible for managing the day-to-day operation of the 5 Food & Beverage outlets in the hotel: Centennial Cafe, Monduel's Bar, Parrino's Oven Italian Trattoria, In Room Dining, and Coffee's Post. This role requires strong leadership, excellent communication skills, and detail orientation to ensure a quality product and excellent service experience.

Hyatt colleagues work in an environment that demands exceptional performance, yet reaps great rewards...whether it's career opportunities, job enrichment or a supportive work environment. If you are ready for this challenge, then we are ready for you.

The Outlets Manager duties may include:

• Responsible for short- and long-term planning of all Outlets: Centennial Cafe , Monduel's Bar, In Room Dining, Coffee's Post , and Parrino's Oven Italian Trattoria, all of which generate $8 million in revenue annually.
• Supports and manages the Hotel Outlets while working closely with the Food & Beverage Director and other hotel departments
• Ensure effective hiring, training, development, promotion and continuous performance management
• Lead and coach the team towards achieving exceptional guest service and colleague satisfaction
• Leading through the lens of our purpose and values to achieve strong colleague engagement and collaboration
• Develop and implement creative strategies for revenue enhancement and cost containment
• Develop and recommend budgets, marketing plans and objectives and manage within those approved plans
• Responsible for creating a positive high energy enviroment and project a professional appearance/presentation
• Plan, coordinate & manage special events and holiday functions
• Ability to take the initiative to run the outlets as a free-standing entity

CULTURE AND FUN!
• Free room nights, discounted room nights, and friends & family room rates at wonderful Hyatt locations around the world
• Celebrations, recognitions, and volunteer opportunities
• Free nutritional colleague meals
• PerkSpot - discounts at various retailers - Apple, AT&T, Verizon, and many more!
• Discounted parking and discounted annual DART passes

WELLBEING AND BENEFITS!
• Full medical benefits at 30 days of employment
• 401K with company match
• Employee Stock Purchase plan
• Paid vacation, holidays, sick days, and extended sick leave
• New child leave, paid family bonding time, and adoption assistance
• Tuition reimbursement
• Free access to Headspace - meditation, recuperation, and rejuvenation

Qualifications

• Full time management position that requires full flexibility, ability to work weekends and holidays and a varied schedule
• A true desire to understand and anticipate the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Must be proficient in general computer knowledge, including a working knowledge of point-of-sale systems
• Candidates should be extremely detail oriented and organized
• Candidates should possess proven leadership skills
• Candidates should possess strong food and beverage knowledge. Beverage knowledge should include wine, spirits and beer.
• Hotel experience and a thorough understanding of restaurant service
• Previous experience as a Department Head and leading leaders is preferred
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, and effective in providing exceptional customer service

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.