Description

Regional Technician Operations Coach

Dallas/Fort Worth Region

Thrive Pet Healthcare is seeking experienced and passionate Veterinary Nurses/Technicians to join our team as Regional Technician Operations Coach (RTOC). This role is designed for nursing professionals who are deeply committed to advancing veterinary nursing excellence and who want to amplify their impact across multiple hospitals.

The DFW Metroplex Region includes approximately 18 clinics and hospitals. As an RTOC, you will partner closely with hospital leadership and Thrive’s Regional Director of Operations to support nursing operations, mentor technicians and assistants, and drive consistency, quality, and professional growth across the region.

This position supports the DFW Metroplex Regions (DFW East & West Regions). The role includes a blend of hands-on clinical work and regional support, with the expectation of being onsite four days per week for 4 - 6-week periods, depending on the specific scope of work. Locations and priorities will be determined by the Regional Director of Operations.

This is an exciting opportunity to leverage your clinical expertise, leadership skills, and passion for mentorship to positively influence patient care, team engagement, and nursing excellence at scale.

Key Responsibilities

• Support and elevate Veterinary Technicians and Assistants across the region to help individuals and teams reach their full potential.
• Partner with the Regional Director of Operations and hospital leadership teams to identify operational goals, gaps, opportunities, and help design and implement effective solutions.
• Collaborate with region and hospital leadership to develop and implement optimal nursing processes, workflows, and systems.
• Provide, coordinate, and facilitate Technician and Technician Assistant recruitment, onboarding, training, and ongoing professional development.
• Coach veterinary technicians and assistants to strengthen critical thinking skills, clinical confidence, and decision-making.
• Identify and help implement local and regional opportunities for expanded or enhanced clinical services.
• Assist in developing key performance indicators (KPIs) and hold Technician Team Leaders and others accountable for achieving success metrics.
• Optimize efficient utilization of resources across the region, including personnel, supplies, equipment, and specialized expertise.
• Identify, mentor, and develop local and regional nursing talent, supporting career pathways such as leadership, surgery, dental, inpatient care, exam room flow, specialty services, and value communication.
• Coach nursing leaders and team members through conflict management and difficult conversations. Model, mentor, and foster:
• Direct, respectful, and transparent communication.
• Exceptional patient care standards.
• Professionalism and an emotionally intelligent workplace culture.
• A collaborative, team-based approach to care.
• Promote a healthy work environment that supports engagement, well-being, and work-life balance.

Minimum Qualifications

• Strongly Preferred: Licensed Veterinary Technician (LVT) in Texas.
• Minimum of 5 years of experience as a Veterinary Nurse/Technician in a clinical setting.
• Minimum of 3 years of experience in a leadership, management, or supervisory role.
• Demonstrated success in mentoring, coaching, and developing team members.
• Proven contributor within a high-functioning, collaborative, and effective team.
• Strong organizational, time management, and prioritization skills.
• Excellent verbal and written communication skills.
• Exceptional technical nursing skills with the ability to model best practices.
• Ability to influence, coach, and inspire without direct authority.
• Willingness and ability to travel within the assigned region as needed.

Benefits - our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Employer-sponsored childcare and elder care
• Personalized care for every family-forming journey
• Discretionary funds and FREE CE courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance

Provide your best care with more bridges and less barriers.

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.

Support for you is as vital as the support you provide.

You’ll Thrive with Us

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program to designed to teach you the fundamentals of running a pet hospital
• Scholarship opportunities and tuition reimbursement
• Move into any specialty, hospital type, or environment - across the nation.
• Leadership training for a thriving and long career in the veterinary profession.

About Thrive

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.

We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.

We believe that supporting our people is the key to helping pets thrive through every stage of life.

Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.